The shop! card is available at Richmond Centre!

You can give your family and friends the gifts they've always wanted. The shop! card can be redeemed for just about anything at most stores at Richmond Centre. Visit our Customer Care Centre located in the food court to purchase your shop! card.

• Available in denominations from $10 to $500*
• Check your balance by phone 1-800-755-8608, or online at www.getmybalance.com or in person at our Customer Care Centre.
• Complimentary card holder packaging with every card purchased.
• Great gift giving ideas for friends and family as well as corporate giving!
  

  Credit cardholder must be present with card for verification and signature. 
  Limit $3,500 per transaction.

  Credit card purchases over $200 require photo identification.

          *For each card purchased, there will be a $1.50 processing fee. Bulk rates are available.

It's like a shopping spree in your pocket.
Available in denominations from $10 to $500, the shop! card may be redeemed at one store or at many stores. After each purchase, the amount will be deducted from the balance. The shop! card can then be used at other retailers until the entire balance has been spent. Some stores are not able to split with credit or debit cards. If your shop! card balance is less than your total purchase, you may be asked to pay the balance in cash.

Monthly Business Card Draw.
Drop your business card off at our Customer Care Centre for a chance to win a shop! card.  Draw made once a month.  See Customer Care Centre for rules and regulations.

Have you received a shop! card?
Here are a few tips to keep in mind when you are making a purchase with your shop! card: Let the store associate know you are using the shop! card before they start to ring in your purchase. Stores will need to know the value of your shop! card before they can ring in your purchase. To track your shop! card balance, always check the bottom of any receipt issued when you make a purchase using your shop! card. The authorization code at the bottom of the receipt represents your remaining balance.

Bulk Purchasing
Don't forget your clients and employees.
For bulk purchase customers, the shop! card makes an ideal gift for clients and a welcome incentive for employees. And the more cards you order, the lower the processing fee will be per card.

All card processing fees are waived with any order over $1000.

# of Cards Processed	Purchase Costs
1 to 25	$1.50 per card
26 to 50	$1.00 per card
51 to 99	$0.75 per card
More than 100	no charge

Frequently Asked Questions

1. Where can I purchase the shop! card?
2. Can I purchase the shop! card on-line?
3. What stores accept the shop! card?
4. What if I want to spend more than the card value?
5. Can I add more money to my shop! card?
6. What happens if my shop! card is lost or stolen?
7. Does my shop! card ever expire?
8. How do I keep track of my balances?
9. What if I want to return an item I purchased with my shop! card?
10. Can I still use my current paper gift certificate?
11. Can I purchase a bulk order?
    

1. Where can I purchase the shop! card?
A: You can purchase the shop! card at our Customer Care Centre, located in the food court.

2. Can I purchase the shop! card on-line?
A: Unfortunately, we do not have an on-line service available at this time. Cards may be purchased at the Customer Care    Centre.

3. What stores accept the shop! card?
A: Currently most of Richmond Centre retailers accept the shop! card.  Retailer participation is voluntary, so please inquire prior to making your purchase to ensure the store is accepting the shop! cards. Click here for the complete listing.

4. What if I want to spend more than the card value?
A: The shop! card can usually be combined with cash. Be sure to notify the cashier before they process your purchase.

5. Can I add more money to my shop! card?
A: Sorry, no. But you can always purchase a new card.

6. What happens if my shop! card is lost or stolen?
A: Visit our Customer Care Centre, located in the food court. You will need the card number and the original purchase receipt. We will issue you a new card with the reinstated balance minus the $1.50 processing fee.

7. Does my shop! card ever expire?
A: Your card has an activation life of up to 36 months and then the card will expire.  If the card expired with a remaining balance on it, please bring it to the Customer Care Centre for replacement. However, if any balance remains on your card after 15 months, a $2.00 account maintenance fee will be deducted each month.

8. How do I keep track of my balances?
A: Check www.getmybalance.com or call 1-800-755-8608 or take your card to our Customer Care Centre. You can write in your latest balance in the space provided on the back of the card. When you use your shop! card, the authorization code at the bottom of your receipt represents your remaining balance.

9. What if I want to return an item I purchased with my shop! card?
A: Depending on the retailer's return policy, you may receive a store credit.

10. Can I purchase a bulk order?
A: Of course, for bulk purchasing information, click here.

Terms & Conditions

With each shop! card purchase, the customer will receive a copy of the Terms & Conditions of the shop! card sale. 

For a PDF version of the Terms & Conditions document, click here.

Contact Us

Phone:
For customer service inquiries, please call our Customer Care Centre at 604-713-SHOP (7467).

E-Mail:
For customer service inquiries, please e-mail riccares@cadillacfairview.com.

In Person:
Visit our Customer Care Centre, located in the food court.

To report a card lost or stolen:
Visit our Customer Care Centre. You will need the card number and the original receipt. We will issue you a new card with the reinstated balance minus the $1.50 processing fee.

Participating Stores